Support
Answers to the questions we hear most. ScanDeck is still in development, so a few entries describe planned behavior — they are marked. If yours is not here, email us.
ScanDeck is not on the App Store or Google Play yet. The support address is open, and we read every message.
Contact us
Write to [email protected]. Include your device model, OS version, the app version (Settings → About), the code type if you know it, and what you expected to happen. A screenshot helps — but do not send a code or link you consider private.
Before you email
- Try the code in good light, with the whole code inside the frame.
- Check that camera access is allowed for ScanDeck in your device settings.
- Note the code type: QR, EAN, Code 128 or PDF417.
- If a link preview looks wrong, copy the address rather than sending the whole code if it contains personal data.
- Tell us whether you are on iPhone or Android and which version of the app you have.
Frequently asked questions
Is ScanDeck available to install?
Not yet. The app is in development for iPhone and Android and has no store listing. The launch-updates link opens an email to [email protected] with the subject filled in; we will write when there is something to install.
The camera permission was denied. What now?
On iPhone, open Settings → ScanDeck → Camera and allow access. On Android, open Settings → Apps → ScanDeck → Permissions → Camera. Then return to the scanner. If the permission prompt does not appear, close and reopen the app. You can still use history and QR creation without the camera.
The camera opens but no code is detected.
Fill the frame with the code and hold the phone steady at roughly 15–25 cm. Clean the lens, avoid glare, and raise the screen brightness if you are scanning a code from another display. Very small, curved, damaged or low-contrast codes may not decode. ScanDeck reads QR, EAN, Code 128 and PDF417; other barcode formats are not supported in version 1.
What do the link-preview warnings mean?
A plain http link is not encrypted, so avoid entering personal data. A shortened link hides its real destination, so open it only if you trust the sender. A bare IP address, a punycode host, credentials inside the address or a script/data/file scheme are unusual and deserve extra care. The preview is a warning layer: it does not load the page, follow redirects or certify that a link is safe. If something feels wrong, do not open it.
Can I scan a code from a photo in my library?
Photo-library import is planned but is not in the current development build. When it ships, you will pick one image and the app will decode it on your device without uploading it. The app will not browse or index your library.
Why does my history stop at 20 scans?
The free plan keeps the last 20 scans. When a new one arrives, the oldest is removed. Premium is planned to keep unlimited history. You can delete individual entries or clear the entire history in the app; deleted scans cannot be recovered because there is no cloud backup in version 1.
Where does CSV export go?
CSV export is a planned Premium feature. It will create a CSV file from your history, with a choice of comma or semicolon delimiter, and open the system share sheet so you can save it to Files or send it to a spreadsheet. The export is generated on the device; we do not receive a copy.
Why do I see test ads?
Development builds use Google's test ad units, so an ad may look like a placeholder. When the free plan ships, ads will be served through Google AdMob. Premium is planned to remove ads. If an ad covers a button or freezes the screen, email us with a screenshot.
How much will Premium cost?
The planned price is US$39.99 per year. It is not live and no purchase can be made from this site. When the app is released, the App Store or Google Play will show the price for your region and handle billing, renewal and cancellation. Premium is planned to include unlimited history, CSV export and no ads.
Which languages will the app support?
Twelve: English, Turkish, German, Spanish, French, Italian, Portuguese (Brazil), Dutch, Polish, Swedish, Japanese and Korean. This support site is English-only for now.
How do I delete my data?
Clear entries in the app, turn anonymous usage counts off in Settings → Privacy, or delete the app to remove all local data. There is no account to close. The delete your data page explains each step, including how to ask us to remove a support email.
How do I report a security issue?
Email [email protected] with the subject “ScanDeck security” and enough detail to reproduce the issue. Please do not include other people's private data. We will confirm receipt and follow up.