Delete your data

There is no account to delete

ScanDeck has no sign-up, no login and no user profile. We do not hold a copy of your scan history, favourites or created QR codes. The app sends anonymous usage counts that are not linked to your identity; those are described in the privacy policy.

Delete local data in the app

Open the History tab to remove a single scan with its delete button, or use the clear-all action to empty the deck. Favourites are part of the same local history and are removed with the entries you delete.

QR codes you create are generated on demand and are not kept in a server-side library. If you save or share the image, the copy is handled by your photo library, Files app or the app you send it to.

Turn anonymous usage counts off

Open Settings → Privacy in ScanDeck and switch anonymous usage counts off. The app stops sending events and clears its local queue. You can switch them back on later. The privacy policy lists what those events contain and how long raw events are kept.

Delete everything by deleting the app

On iPhone or iPad, touch and hold the ScanDeck icon, choose Remove App, then Delete App. On Android, open Settings → Apps → ScanDeck → Uninstall. This removes the app and its local data, including history, favourites, preferences, the ad-frequency counters, the local telemetry queue and the random install ID.

There is no server-side copy of that data to delete afterwards.

What is not removed

When Premium is live, Apple or Google will keep a record of the subscription purchase. That record belongs to your store account, not to ScanDeck, and is managed in your store settings. Deleting the app does not cancel a subscription.

If you emailed support, we keep that message and your email address until you ask us to delete them. Anonymous daily totals may remain, but they are keyed by a random install ID and are not linked to your name or email address.

Cancel a subscription

Subscriptions are not live yet. When they are, cancel from the store: on iPhone, Settings → Apple ID → Subscriptions → ScanDeck; on Android, Google Play → Payments and subscriptions. Deleting the app does not cancel the subscription, and cancelling does not remove local history.

Ask us to delete a support email

Write to [email protected] with the subject “Delete my support data”. Include the email address you wrote from so we can find the conversation. We will delete the support message and address unless we are required to keep them by law, and we will confirm when it is done.